FAQ

CANADA POST UNTRACKED: $5. 5-6 business day shipping times. orders cannot be guaranteed or tracked.

CANADA POST EXPRESS: $15.50. 1-2 business day shipping time. orders are tracked and delivery is guaranteed.

Damaged or broken items can be returned within 14 days of purchase for exchange or refund. Returns will be at the expense of customer.

Please note that tarnishing is not considered damage.

12/12 studios jewelry is plated, not solid gold. review our jewelry care tips to prolong the life and look of your pieces:

• store in a cool, dry place. preferably store in microfibre pouch.

• avoid contact with water and sweat

• skin and hair products can react with metals - please apply scents and cosmetics prior to wearing jewelry

• if your pieces look dull, use your 12/12 microfibre pouch to buff and add back shine